Terms & Conditions

At Hoyumeter, we are committed to providing excellent service before, during, and after your purchase.

  • You can reach us via email, phone, or in person at our Shenzhen office.

  • Our dedicated Customer Service team is knowledgeable, helpful, and strives to respond to all inquiries within 24 hours.

  • We are not satisfied until you are.

2. Shipping & Delivery

  • Carriers: We primarily ship via UPS, FedEx, DHL, and other reputable carriers.

  • Processing Time: Orders are processed within 1–2 business days after payment confirmation.

  • Delivery Time: Domestic orders usually arrive within 3–5 business days; international delivery times vary by destination (7–20 business days).

  • Express Shipping: Overnight and priority services are available on most items. Please contact us for availability.

  • Signature Waiver: If you waive the “Signature Required” option, Hoyumeter is not responsible for lost or stolen packages.

  • Delays: We are not responsible for carrier delays or errors once the package has been shipped.

3. Receiving Your Order

  • Inspect your order immediately upon receipt.

  • Report any damaged or missing items within 48 hours of delivery.

  • Retain all original packaging materials until issues are resolved.

  • Please do not return items directly to the manufacturer unless instructed.

4. Pricing & Payment

  • All prices are listed in US Dollars.

  • Accepted payment methods: Alipay, WeChat Pay, PayPal, Visa, MasterCard, Wire Transfer.

  • Refunds are processed back to the original payment method within 3–7 business days after approval.

  • International customers are responsible for any applicable tariffs, taxes, or import duties.

5. Return & Exchange Policy

  • You may request a return or refund within 7 days of receiving your order.

  • Items must be unused, in original condition, and in original packaging.

  • Non-returnable items: perishable goods, intimate or personal care items, hazardous materials, gift cards, and downloadable software.

  • Return Shipping Costs:

    • If due to product defects or shipping damage → costs covered by Hoyumeter.

    • If due to personal reasons (e.g., dislike, wrong purchase) → costs borne by customer.

  • Refunds exclude original shipping fees.

  • Exchanges are only available for defective or damaged items.

6. Warranty

  • Most products are covered by the manufacturer’s warranty.

  • Warranty claims should be directed to Hoyumeter or the manufacturer’s authorized service centers.

  • Hoyumeter is not responsible for consequential or incidental damages.

7. Liability & Compliance

  • Legal ownership and risk transfer to the buyer upon shipment.

  • Buyers are responsible for ensuring compliance with their local import laws.

  • Hoyumeter is not liable for delays, duties, or restrictions imposed by customs authorities.

8. Privacy & Data Use

  • We collect only necessary personal information (name, phone, email, shipping address) to process and deliver your order.

  • All data is protected under our Privacy Policy and will never be sold or misused.

  • By purchasing from us, you agree to receive transactional and occasional promotional emails. You can unsubscribe at any time.

9. Contact Information

If you have any questions or concerns, please contact us:

  • Mobile: +86 188 2383 1437 (Yang Zhihui)

  • Phone: +86 755 2360 7540

  • Email: wisdom@hoyumeter.com

  • Address: Room 271, Tower A, Fortune Plaza, 7002 Shennan Boulevard, Xiangmihu Street, Futian District, Shenzhen, China

  • Response Time: We strive to reply within 24 hours.