Shenzhen Hao Yuan Instrumentation Co., Ltd. (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website www.hoyumeter.com or interact with us by phone, email, or other channels.

1. Information We Collect

  • Personal Information: name, email, phone number, shipping and billing address, payment details (processed securely through third-party providers).
  • Order Information: products purchased, order history, delivery details.
  • Browsing Information: IP address, browser type, device information, pages visited, cookies and analytics data.
  • Communication Information: emails, messages, and inquiries you send to us.

2. How We Use Your Information

  • To process and fulfill your orders (payment, shipping, refunds).
  • To provide customer service and respond to inquiries.
  • To improve our website and services through analytics.
  • To send you order confirmations, shipping updates, and service-related notifications.
  • To send promotional offers and marketing emails (only if you opt-in; you may unsubscribe at any time).
  • For fraud prevention, legal compliance, and security purposes.

3. Cookies & Tracking

We use cookies and similar technologies to improve your browsing experience and analyze site traffic. You may disable cookies in your browser settings, but some site features may not function properly. We may also use third-party services such as Google Analytics to help us understand how visitors use our website.

4. Data Retention & Deletion

  • Order and transaction data is kept as required by law (typically 3–5 years).
  • Marketing subscription data is kept until you unsubscribe.
  • You may request deletion of your personal data at any time by emailing wisdom@hoyumeter.com.

5. Sharing Your Information

We do not sell your personal information. We only share data with trusted partners such as:

  • Payment processors (e.g., PayPal, credit card companies)
  • Shipping carriers (e.g., UPS, FedEx, DHL)
  • Service providers for analytics, IT, and website hosting
  • Legal authorities if required by law

6. Security

We use SSL encryption during payment processing and implement reasonable safeguards to protect your data. However, no online system is 100% secure, and we cannot guarantee absolute protection.

7. Your Rights

You have the right to access, correct, or delete your personal information, and to opt out of marketing communications. To exercise your rights, please contact us at the email below.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

  • Company: Shenzhen Hao Yuan Instrumentation Co., Ltd.
  • Mobile: +86 188 2383 1437 (Yang Zhihui)
  • Phone: +86 755 2360 7540
  • Email: wisdom@hoyumeter.com
  • Address: Room 271, Tower A, Fortune Plaza, 7002 Shennan Boulevard, Xiangmihu Street, Futian District, Shenzhen, China
  • Response Time: We strive to respond within 24 hours.