Thank you for shopping at www.hoyumeter.com.
This Shipping Policy explains how we process, handle, and deliver your orders.
By placing an order with Shenzhen Hao Yuan Instrumentation Co., Ltd., you agree to the terms below.
1. Order Processing Time
- All orders are processed within 1–2 business days after payment confirmation.
- Orders are not shipped or delivered on weekends or holidays.
- If we experience a high volume of orders, processing times may be delayed by a few days. We will notify you if there are significant delays.
2. Domestic Shipping (China)
- Estimated delivery time: 3–5 business days.
- Flat rate shipping: ¥10.
- Free shipping on orders over ¥199.
3. International Shipping
- We ship to most countries worldwide via trusted carriers such as UPS, FedEx, and DHL.
- Estimated delivery time: 7–20 business days, depending on destination.
- Shipping fees vary by country and will be calculated at checkout.
- Buyers are responsible for any applicable customs duties, import taxes, or local handling fees.
4. Shipping Confirmation & Tracking
- You will receive a confirmation email with tracking information once your order has shipped.
- Tracking updates may take 24–48 hours to become available.
5. Delivery Issues
- If you waive the “Signature Required” option at checkout, Hoyumeter is not responsible for lost or stolen packages.
- We are not liable for delays caused by carriers, customs clearance, or incorrect shipping addresses provided by the customer.
6. Contact Us
If you have any questions about shipping, please contact us:
- Company: Shenzhen Hao Yuan Instrumentation Co., Ltd.
- Mobile: +86 188 2383 1437 (Yang Zhihui)
- Phone: +86 755 2360 7540
- Email: wisdom@hoyumeter.com
- Address: Room 271, Tower A, Fortune Plaza, 7002 Shennan Boulevard, Xiangmihu Street, Futian District, Shenzhen, China